Vera

Terms of use

Welcome

Hello friend,

Welcome to Vera. We're glad you're here. This document explains the terms that govern your use of our platform and AI-powered services. We've kept the legal details necessary for transparency and compliance, but done our best to make it as clear as possible.

1. About Vera and these terms

The website vera.guide (the Platform) and related AI-powered services (together, the Services) are operated by Twilight Labs Pty Ltd (ACN 669 153 539), trading as Vera ("Vera", "we", "us" or "our").

"You" or "User(s)" means the individual accessing or using the Platform or Services under these Terms. These Terms also include our Privacy Policy.

By using the Platform or Services - including interacting with Vera's AI companion or accessing our planning tools - you agree to these Terms and to comply with all applicable laws. If you do not agree, please do not use Vera.

These Terms apply no matter how you access Vera (phone, tablet, or computer).

2. Who Vera is for

Vera is designed for adults managing care responsibilities for ageing parents or loved ones while juggling their own busy lives - what we call the Sandwich Generation.

We know that sometimes you might share information about family members or care partners when using Vera. By using Vera, you confirm you're authorised to share any information about yourself or your family members that you provide to the platform.

3. Eligibility

Vera is available only to individuals aged 18 or older who have the legal capacity to enter into a binding agreement. By using Vera, you confirm you meet these requirements.

We do not knowingly collect personal information from minors.

4. How Vera works

Vera is an AI-powered platform designed to help you navigate care planning and life transitions with clarity, not chaos.

AI-Powered Guidance: Vera uses artificial intelligence to provide personalised guidance, suggestions, and support as you plan for and manage care responsibilities. Our AI companion responds to your questions and inputs to offer relevant guidance tailored to your situation.

Important to understand:

  • Vera's AI provides information and suggestions based on patterns and training data - it does not replace human judgment or professional advice
  • The AI may occasionally make mistakes or provide information that isn't accurate for your specific situation
  • You should always verify important information and use your own judgment when making decisions
  • The AI's responses are generated based on the information you provide and general knowledge - not on a complete understanding of your unique circumstances

Current Services: In this initial version, Vera provides:

  • AI-powered conversational guidance to help you navigate care planning decisions
  • Access to planning resources and information
  • The ability to explore care scenarios and get personalised suggestions

5. Your Data and Privacy

To provide personalised guidance, Vera processes information you share during your interactions with the platform. This may include:

  • Information about your aging parents or loved ones
  • Health and care-related information
  • Your planning priorities and concerns
  • Your conversation with Vera's AI

We take your privacy seriously. Please read our Privacy Policy to understand how we collect, use, and protect your data. By using Vera, you consent to our AI systems processing this information to provide you with personalised guidance.

Important note: During this initial version, conversations and information are not permanently saved to a user account. We recommend saving any important information or guidance separately for your own records.

6. What Vera is - and isn't

Vera provides information and support only — not medical, legal, or financial advice.

Our AI companion can help you think through decisions and navigate care planning, but it cannot and does not provide:

  • Medical diagnosis or treatment recommendations
  • Legal advice or document preparation
  • Financial planning or investment advice
  • Crisis intervention or emergency services

Always seek professional advice about health, legal affairs, and financial matters from qualified professionals.

Vera is not an emergency or crisis service. If you or someone you care for needs urgent help or feels unsafe, please contact:

  • Lifeline: 13 11 14
  • Beyond Blue: 1300 22 4636
  • Emergency services: 000 (triple zero)

7. Using Vera Responsibly

You agree to:

  • Provide accurate information to receive relevant guidance
  • Use Vera only for lawful purposes
  • Not attempt to manipulate, reverse engineer, or misuse our AI systems
  • Respect our intellectual property rights

We reserve the right to limit or terminate access to Vera if we believe you're violating these Terms or using the platform in a harmful way.

8. Changes and Updates

We're continuously improving Vera, which means:

  • Services and features may change or be updated
  • These Terms may be revised from time to time

Your continued use of Vera after changes means you accept the updated Terms. We'll always post the most current version on this page with the date of the last update.

9. Limitations and Liability

To the extent permitted by Australian law:

We provide Vera "as is" without warranties of any kind. While we work hard to make Vera helpful and reliable, we cannot guarantee:

  • That the AI will always provide accurate or complete information
  • That the platform will be available without interruption
  • That our Services will meet your specific needs

We are not liable for any loss or damage arising from:

  • Your reliance on AI-generated guidance
  • Decisions made based on information from Vera
  • Technical issues or service interruptions

This doesn't limit your rights under Australian Consumer Law, which may provide certain guarantees that cannot be excluded.

10. Intellectual Property

All content, features, and technology on Vera's platform - including our AI systems, interface, and materials - are owned by Twilight Labs Pty Ltd and protected by intellectual property laws.

You may use Vera's services for your personal, non-commercial use. You may not reproduce, distribute, or create derivative works from our platform or content without our written permission.

11. Getting Help

If you have questions about these Terms or need support using Vera, please contact us at hello@vera.guide.

For feedback or concerns, you can reach us at hello@vera.guide

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.